Insights | Billmonitor news

2018 in the rear-view mirror


As we prepare for another year campaigning for fairness in the mobile market, we thought it apt to revisit 2018’s highlights and consider how the progress made has us well positioned for further strides towards transparency in 2019. 

The Billmonitor Business Mobile Report 2018

2018 started strong with Billmonitor’s first national business report: The Billmonitor Business Mobile Report 2018 in February, which highlighted the fact that businesses, particularly mid-sized and larger SMEs, are overpaying significantly more per connection than consumers and estimated that total annual overspend by UK SMEs sits at around £1-billion. Also, the report showed that while 80% of SMEs believe that they are on a good contract, 9 out of 10 could save on average 49%.

Expansion into new sectors

In Q2, we expanded our services to include support of public sector and private providers of NHS services alongside the ongoing focus on Financial Services and Hard-Working Industries.

Media & awards

We were featured across a range of mainstream news sites throughout the year, including slots on BBC Radio 4s You & Yours show, BBC’s Rip Off Britain, ITV’s the Martin Lewis Money show, the Observer, and City AM, and were extremely privileged to be part of the 2017/2018 Digital Innovators journey, becoming a finalist  in the ‘Life Changer’ category alongside and Cera.

Billmonitor’s Investigation into The B2B Mobile Provider 'Wild West'

We released our second research report in early December: Billmonitor’s Investigation into The B2B Mobile Provider 'Wild West', which revealed significant cost differences between the ‘big three’ providers for the average SME customer. 

The report called on the Competition and Markets Authority (CMA) to investigate the business mobile provider market in the wake of Ofcom’s apparent continued disinterest in disrupting the industry status quo. This was despite the regulator's own data originally confirming a "15 - 20 per cent" cost difference between the ‘big three’ mobile providers for the average SME customer in the UK mobile provider market (FOI request, February 2018), which Billmonitor’s data supported. 

Billmonitor has since received a welcomed response from the CMA, in which they expressed their willingness to engage in a conversation regarding the content of the report. Ofcom has also offered a meeting in early 2019 to discuss Billmonitor’s findings, which we very much hope will lead to a constructive discussion. 

We will continue to lobby for more transparency into 2019 and beyond.  Watch this space...

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The Billmonitor team