Case studies

CSH Surrey Case Study

BILLMONITOR | NOVEMBER 22, 2018

CSH Surrey

CSH Surrey is Surrey's largest and longest established NHS community services provider. It has been running NHS health services, provided in homes, clinics, hospitals and the schools of Surrey, since 2006.Using Billmonitor’s software has enabled CSH Surrey, among other successes, to reduce their average monthly cash cost by 35% per user for their 2,125 connections. This was realised through a comprehensive Request-for-Proposal process to consolidate all mobile phone and data-only connections with one provider on a discounted public sector tariff. In addition, Billmonitor focussed on right-sizing underutilised or dormant connections to increase savings. This combined with a significantly increased hardware fund resulted in a near 50% reduction of CSH Surrey’s net contract costs.

Keith Woollard, CSH Surrey’s Associate Director of Digital Transformation says:

I was initially sceptical about Billmonitor’s ability to achieve savings as our average cost per connection was already less than £10 on public sector tariffs but they really exceeded our expectations and reduced our contract costs by nearly 50%... we are now discussing with Billmonitor an ongoing monitoring service to keep costs down and they are also reviewing our fixed line expenses.

 

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