Case studies

London-based investment management firm


London-based investment management firm

The London-based investment manager delivers superior investment performance by consistently taking a long-term view and fully integrating sustainable research within a rigorous framework of traditional financial analysis.

The investment management firm had clear objectives for its contract renewal:

  • Retain Vodafone as a network provider
  • 20% of connections moved to a contract that is compliant with MiFID voice recording
  • Reduce tariff costs and the costs for international voice and roaming
  • Identify excessive costs in old billing data and claim a refund


Billmonitor analysis & savings

A comprehensive analysis by Billmonitor revealed that the investment manager had been incorrectly billed by Vodafone, which, following a lengthy negotiation, resulted in a total refund of £24,911.

Next, the mobile phone contract renewal process was split into two phases, with 20% of the connections renewed in phase 1 to meet the MiFID requirements for mobile voice recording.

Phase 2, completed in Q2 2018, saw Billmonitor tailoring the tariff and bundle selection to ensure that those users that used a lot of data and those users that travelled received a higher data allowance and relevant roaming bundles. This allowed Billmonitor to negotiate a bigger discount on the standard tariff and to significantly increase the handset fund, resulting in total savings of approximately £67,400 over a standard 24-month contract period.


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