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The easiest way to get in touch with billmonitor is by using our feedback service where you can either submit an idea or send us a feedback request. We try to respond to all requests within 3 working days.
If you wish to make a complaint, please email us at firstname.lastname@example.org to tell us about the nature of the problem.
We take all complaints seriously and aim to respond to all messages within 3 working days. We will correct problems as soon as we are able to and will keep you informed of progress if a solution proves to be time consuming.
Some of our services are provided in partnership with third parties, and as such we may pass on relevant details of complaints to them. If your complaint relates to a Mobile service provider rather than to billmonitor, we will advise you to contact the supplier to make your complaint directly.
If you prefer to write to billmonitor, or visit, billmonitor is located at the heart of Oxford.
One St Aldates,
Currently Billmonitor endeavours to offer a telephone helpline with limited support, specifically for people that cannot access our service online.
The best way to get in touch with Billmonitor is by using our online feedback service, where you can send us a feedback request. If you are able to contact us by using our feedback service, that is the most efficient way for us to deal with your query. Alternatively, if you are unable to do so, then you can try calling us on 0800 689 3609 between 10am and 4pm on weekdays. Please note that this helpline has limited support and you may need to leave a message.
Please also note that Billmonitor can only generally try to help you with queries regarding our tariff recommendations. For other things, involving matters relating to handsets, signing up for a new contract, terminating a contract or refunds from your provider, please contact the relevant mobile provider directly.