FAQ

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• Billmonitor recommended me a deal that was more than what I’m paying now – how can that be the right contract for me?
• Billmonitor recommended me a new contract but won’t it cost me money to leave my current contract?
• Billmonitor told me I could save but if you include my gift/cashback/insurance that I received at point of sale, then actually I’ve got the best deal – why does Billmonitor get this wrong?
• How does Billmonitor account for cashback and discounts?
• Ofcom's Advice for Consumers
• How do I find out about a provider's level of customer service and related information?
• How am I protected against mid-contract price rises?
• How do I check the network coverage of a network within my area?
• How do I keep my number when I switch?
• When can I switch networks?
• How do I leave my current contract right now, before it expires?
• I'm concerned about buying a handset online. What if I don't like it when it arrives?
• How do I keep my number when leaving O2?
• How do I keep my number when leaving EE?
• How do I keep my number when leaving Three?
• How do I keep my number when switching from Virgin Mobile?
• How do I keep my number when switching from Vodafone?
• How do I keep my number when switching to O2/EE/Three/Virgin/Vodafone
• Are you expanding to countries other than the UK any time soon?
• Do you include business account analysis or recommend business tariffs?
• I love what billmonitor are doing! Can you do the same for utilities, broadband, gas etc?
• When will you include PAYG plans in your recommendations?
• When will you include Tesco Mobile/Virgin Mobile/other networks in your bill analysis?
• How do I keep my number when switching to the same provider (Three to Three)
• How does Billmonitor make money?
• What do you mean when you say Billmonitor is Ofcom accredited?