FAQ

Bill analysis for Three is disabled

<< Billing and bill analysis

What happened?

Three have recently made changes to their website, which prevents automatic retrieval of information. As such, we are no longer able to run Bill Analysis for Three and we have disabled the registration of new Three accounts on our website. Users with Three who already have an account with us will be able to log in and view the data we have already retrieved from Three, but we will not be able to keep their analysis up-to-date with any new bills.

What we're doing

We have reached out to Ofcom, the UK's communications regulator, about this issue. It has always been our belief that your mobile usage and billing information is yours, and you should be able to use this information to help you find the best deal. At Billmonitor, we try to make it easy for you to give us access to this data so we can assist you in finding the best deal according to your usage. Unfortunately, this change is preventing us from doing that.

What you can do

We are working on solutions that will allow Three users to get an accurate Bill Analysis again, but we expect this to take some time. In the meantime, you can always use our Ofcom-approved calculator tool, which will ask you to estimate your usage and then show you the best deals.


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See you soon,

The Billmonitor team