FAQ

How am I protected against mid-contract price rises?

<< Guidance from Ofcom

Ofcom's ‘General Conditions’ for providers require that if changes are to be made to your existing contract that are of ‘material detriment’ to you, your provider must give you at least 30 days' notice of this and allow you to exit your contract without penalty.

Ofcom's Guidance sets out that Ofcom is likely to regard any increase to the recurring monthly subscription charge in a fixed-term contract as ‘materially detrimental’ to consumers. However, you would need to also check your contract terms and conditions to assess whether a price increase or similar change falls under Ofcom's Guidance.

Ofcom's Guidance also states that any changes to contract terms, pricing or otherwise, must be communicated clearly and transparently to consumers.

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The Billmonitor team