How do I find out about a provider's level of customer service and related information?

<< Guidance from Ofcom

Ofcom regularly tracks customer service satisfaction levels as well as complaints levels regarding the major mobile providers. Ofcom's latest figures on customer service satisfaction levels can be seen here and their latest figures on mobile, telecoms and pay-TV complaints are available here

If you need advice or would like to tell Ofcom about your experience with your telecoms provider, this section of Ofcom's website will help.

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The Billmonitor team