FAQ

The text-to-switch initiative (launched by Ofcom in July 2019) enables users to request their Porting Authorisation Code (PAC) or Service Termination Authorisation Code (STAC) with one simple text message. This means that switching should now be comparatively quicker and easier than before.

If you are unable to use text-to-switch because you have more than one number on your account or an extra piece of kit (eg. a tablet or Apple watch) on a pay-as-you-go, you may need to log onto your online account or call your provider. Wherever possible, we advise using text-to-switch, or requesting your code online, to help safeguard against robust retention techniques.

EE

• Text: text PAC to 65075
• Website: Login to your MY EE account and navigate to Menu > Account settings > Leave EE
• Phone: Call 150 from your EE phone (or 07953 966 250 from any other phone) and request your PAC code.