FAQ

How do I keep my number when switching to O2/EE/Three/Virgin/Vodafone

<< How to switch networks

The text-to-switch initiative (launched by Ofcom in July 2019) enables users to request their Porting Authorisation Code (PAC) or Service Termination Authorisation Code (STAC) with one simple text message. This means that switching should now be comparatively quicker and easier than before.

If you’ve decided to move to a new network, we advise using text-to-switch, or requesting your code online wherever possible. This will help safeguard against robust retention techniques.

O2
  • Select your tariff in the online shop, at an O2 store or call 0344 809 0202.
  • Request your PAC or STAC code if you are switching from another network. You can view all the individual network’s PAC switching requirements here.
  • Once you have supplied O2 with your code, you will be switched to the O2 network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If the code is received after 5pm, you’ll be switched within two working days.
  • When your old SIM card stops working, swap it for your new O2 SIM card.

EE
  • Select your new contract and, once your new phone and/or sim card has been delivered, you will need to request your PAC or STAC code if you are switching from another network. You can view all the individual network’s PAC request requirements here.
  • Share your PAC code with EE.
  • You will then need to activate your sim. Most SIM cards are pre-activated but if not, there will be instructions on the sim card packaging.
  • Keep your temporary number handy to use until your old number is switched over.
  • Once you are ready to begin the process, you will need to fill out this form.

Three
  • To switch to Three, you will need your old number, your new Three number and your PAC or STAC code from your old provider. You can view all the individual network’s PAC request requirements here.
  • You can switch online using their simple form here.

Virgin Mobile
  • Request your PAC or STAC code if you are switching from another network. You can view all the individual network’s PAC switching requirements here.
  • You’ll be asked if you want to switch when you sign up/at point of sale. If you say yes and provide your PAC code, the switching process will begin as soon as you put your new SIM into your phone. If you would prefer to wait, you can provide your PAC code and select a switching date at a time of your choosing.
  • If you provide a code at point of sale, the switch process starts as soon as you put your new SIM in your mobile and Your old phone number will continue to work until the switch goes through, which means you can still be charged by your old network.
  • Virgin has a helpful list of switching FAQs here.

Vodafone
  • Request your PAC or STAC code if you are switching from another network. You can view all the individual network’s PAC switching requirements here.
  • If you are purchasing a new device or SIM only contract online, you can supply your PAC code and switch at the same time. Alternatively you can use this online form here.
  • Vodafine will let you know the day your number is due for switching. On that day, you will need to put your new Vodafone SIM into your phone. The transfer should happen between 11am and 5pm, but can occasionally take longer.
  • Your old number will still be active until your move is complete. 

We're sorry but your browser is out-of-date!

Please update your browser to view this website correctly. Update my browser now


See you soon,

The Billmonitor team