If you're switching supplier, keeping your phone number is now very easy. You can now text for your Porting Authorisation Code (PAC) and give this to your new supplier. If you're staying on the same network, the PAC process doesn't work, and it's essentially down to your supplier.
As far as we're aware you essentially have two options. Your options are as follows:
Option 1 is more hassle, takes a month, but will put you on a slightly cheaper contract in the long run. Option 2 is obviously much easier, and can still be a good option depending on what they offer you.
We know that some users have managed to get option 1 by complaining a lot, but they are always told that it is a "one-off", so we expect it will be quite hard to get Three to do this. Unfortunately, we do believe they make it difficult purely because they know you'd rather pay an extra couple of pounds a month than go through the hassle.
We're always campaigning to make switching easier, and if you're changing provider the new "text-to-switch" has really improved things. Unfortunately, we do strongly feel that there is much further to go when sticking with your current provider.
We hope that helps. Please do not hesitate to contact us if anything is unclear, or if you have further questions.
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See you soon,
The Billmonitor team