FAQ

The text-to-switch initiative (launched by Ofcom in July 2019) enables users to request their Porting Authorisation Code (PAC) or Service Termination Authorisation Code (STAC) with one simple text message. This means that switching should now be comparatively quicker and easier than before.

If you are unable to use text-to-switch because you have more than one number on your account or an extra piece of kit (eg. a tablet or Apple watch) on a pay-as-you-go, you may need to log onto your online account or call your provider. Wherever possible, we advise using text-to-switch, or requesting your code online, to help safeguard against robust retention techniques.

Virgin Mobile

• Text: You will need to include your date of birth when requesting your PAC* reference. Text PAC and your date of birth (DD/MM/YYYY) to 65075. E.g: PAC 01/01/1990.
• Website: Access your online account here and navigate to Switching to request your PAC.
• Phone: Call 789 from your Virgin Mobile phone (or 0345 6000 789 from any other phone) and request your PAC* code.

*If you don’t want to keep your number, you can follow the above steps replacing PAC with STAC and texting 75075.