FAQ

How do I keep my number when switching from Vodafone?

<< How to switch networks

The text-to-switch initiative (launched by Ofcom in July 2019) enables users to request their Porting Authorisation Code (PAC) or Service Termination Authorisation Code (STAC) with one simple text message. This means that switching should now be comparatively quicker and easier than before.

If you are unable to use text-to-switch because you have more than one number on your account or an extra piece of kit (eg. a tablet or Apple watch) on a pay-as-you-go, you may need to log onto your online account or call your provider. Wherever possible, we advise using text-to-switch, or requesting your code online, to help safeguard against robust retention techniques.

Vodafone

  • Text: text PAC to 65075*
  • Website: Access your online account here or on the My Vodafone app and navigate to Account settings > Mobile switching to request your PAC.
  • Webchat: Speak to an adviser via the web chat function on the Vodafone website.
  • Phone: Call 191 from your Vodafone mobile (or 03333 040 191 from other UK landlines or mobiles) and request your PAC code.

* If you don’t want to keep your number, you can follow the above steps replacing PAC with STAC and texting 75075.


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The Billmonitor team