UK Public Sector Mobile Spending Analysis

Investigating costs to identify savings.

Get the full version BILLMONITOR | SEPTEMBER 13, 2021

Billmonitor’s investigation of the UK Public Sector Mobile Phone Spend shows that the worst 10% are paying 7x as much as the most efficient 10%, and that organisations can achieve substantial savings regardless of their size or level of data use.


Our investigation has seen FOI responses from 555 organisations. We have analysed these responses, coupled with Open Source Contract and Spend data already published by these organisations to identify key areas for improvement and to estimate the savings potential across the public sector.

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In a first of its kind within the public sector, Billmonitor has investigated and analysed public sector mobile phone spend.

As individual businesses and the public sector depend more and more on mobile technology, are taxpayers getting true value-for-money? And if not, what best practices can be shared to ensure better value going forward?

  • Organisations in the highest spending decile are paying 7x those in the lowest spending decile
  • Over £50m could be saved by the analysed sample per year, every year
  • There are large variations in spend by type of organisation
  • One-off cost-saving opportunities are being missed

Our analysis shows procurement teams across the public sector are finding it difficult to secure value-for-money contracts due to complex mobile phone bills and a wide range of tariff, bundle and framework options.

However, whilst our investigation has uncovered a huge potential for savings, the good news is that there are already tools available to help organisations make better procurement decisions and to improve cost monitoring and management, maximising the cost reduction potential.


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See you soon,

The Billmonitor team